IBM Process Intelligence
IBM Process Mining reads your system event logs and reconstructs how work actually moves, surfacing every variant, bottleneck, and deviation from the designed path. At Salient, we implement it as the discovery foundation that determines where automation belongs before a single sprint starts.
to Findings
Years Gold Partner
Projects delivered
Platform Capabilities
Process Mining reads the actual evidence. It ingests event logs from your ERP, BPM, CRM, and case management systems and reconstructs how work moves, every variant included. The output is a process map built from data, not interviews.
Capabilities
Real engagements where mining surfaced what interviews and process reviews had missed.
FCT · Salient Process
33% Rework no one could see · 48 days Cycle time they thought was normal
Procurement Approval Loop, IBM Maximo: Leadership called it a capacity problem. The approval queue was backing up and the assumption was that the team needed more bandwidth. Mining of IBM Maximo event logs told a different story. One-third of all cases were looping back at the same step, a structural flaw in the approval design that had never surfaced in any meeting or process review. The bottleneck wasn’t headcount. It was a loop no one could see until the data showed it.
Energy & Utilities
Large Government & Technology Services Org
4 stages Discovery that drove the build · Live BAW Production, not a pilot
Mining of IBM Maximo event logs surfaced a structural flaw in the approval design. One-third of cases were looping back at the same step, invisible in every prior process review until the event data made it undeniable.
Government
FCT · Salient Process
$80M Found in two quarters · 17% → 37% Eligibility gap, closed
Mining applied to financial operations surfaced exactly where cash flow was leaking: specific steps, specific volumes, specific costs. In under two quarters it delivered $80M in total impact, and the findings expanded the program to three new domains.
Defense & Federal
Process Patterns by Industry
These are the highest-value process mining analyses we run by industry. Each one surfaces a specific type of bottleneck, deviation, or waste pattern that interview-based discovery routinely misses.
Mining surfaces which exception types are being resolved quickly and which are aging. SLA breach timing, approval path length, and dual-control routing gaps all appear as data, so you see exactly which exceptions are the capacity problem before any automation is designed.
Typical finding: 15% of exception types driving 60% of SLA breaches
Mining maps every path a loan application takes from submission to decision. Rework loops, re-request cycles, and routing detours surface as quantified bottlenecks. Teams see not just that cycle time is long, but exactly which activity is adding the most days and why.
Typical finding: 30-40% of applications looping at document intake, adding 10+ days per case
Mining reconstructs the onboarding journey from application to account activation. Wait times between screening, verification, and system provisioning become visible. Teams learn which steps they assumed were fast are actually where most accounts stall.
Typical finding: 70% of onboarding delay concentrated in 2 system handoff steps
Mining compares actual report assembly steps against the designed process to find where manual workarounds have become the de facto standard. Deviations that create audit exposure show up in the data, not in a workshop where no one volunteers that they’ve been doing it differently.
Typical finding: 20-30% of reporting cases deviating from the compliant path
Also available: Insurance, Healthcare, Manufacturing, and Cross-Industry pattern sets.
Salient’s Process Mining engagements connect directly to your automation roadmap. You get a prioritized list of automation candidates with quantified ROI before a single workflow is modeled.
Why Salient Process
For clients with accessible event log data, Salient deploys IBM Process Mining as the discovery foundation before automation is scoped. We use it to validate the process model built in IBM Blueworks Live and to rank automation candidates by measured impact, not perceived impact. Salient is a 2025 IBM Partner Plus Awards Geography Winner for North America.
We baseline your process from event log evidence before configuring a single workflow. Automation is built on what’s real, not what was assumed.
KPIs are locked before any engagement starts. Every mining engagement closes with a decision-ready roadmap, executive-validated and fundable.
Mining findings feed into IBM Blueworks Live governance. Every process we automate is documented, governed, and defensible from the start.
15 years of Gold Partner experience across BAW, CP4BA, and watsonx. We know the mining toolchain and what comes next on the automation roadmap.
Your Process Mining Questions, Answered
The real questions from COOs, CFOs, and CIOs evaluating Process Mining for the first time.
Process Mining works from event logs: timestamped records of activities associated with a case ID, pulled from your ERP, BPM, CRM, or case management system. Most enterprise systems produce this data automatically as a byproduct of normal operations. Salient’s first step in every mining engagement is a data readiness assessment: we confirm what logs are available, at what granularity, and whether the event data is sufficient to reconstruct the process variants you care about. If you run SAP, Oracle, Salesforce, IBM BAW, or ServiceNow, you almost certainly have the data.
Workshop-based process mapping produces a documented version of how your team believes the process runs, or how it was designed to run. Process Mining produces a data-driven reconstruction of how it actually runs, based on system evidence. Workshops capture institutional knowledge, edge cases, and policy intent. Mining captures actual volumes, timing, variants, and conformance gaps. Salient uses both: workshops inform the process model, mining validates and sharpens it. When they disagree, the data wins.
For clients with clean, accessible event logs, Salient can deliver an initial process reconstruction and bottleneck analysis within two to three weeks of data access. A full analysis with variant deep-dive, conformance check, simulation, and prioritized automation roadmap typically completes in four to six weeks. The timeline depends on data quality, the number of processes in scope, and the complexity of the system landscape we’re pulling from.
No. Mining tells you what is actually happening. Workshops tell you what was intended and what the team knows about exceptions, edge cases, and policy rationale. Salient uses mining to validate and challenge the workshop output. When a process map drawn in a workshop diverges from what the data shows, mining wins. The two tools are most powerful together, and for clients with the event log data to support it, Salient combines IBM Process Mining with IBM Blueworks Live to validate the process map end to end.
In 60 minutes, Salient’s Process Mining specialists review your existing event log landscape and scope a discovery analysis.
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